Frequently Asked Questions (FAQs)
Find quick answers to the questions we are asked most often. Can’t see what you need? Get in touch.
About Us
Where are you located?
We are based in Burscough, Lancashire. Our full address is:
Unit A1, Abbey Lane Industrial EstateAbbey Lane
Burscough
Lancashire
L40 7SR
Do you have a trade counter?
Yes, we have a trade counter at our Burscough site. You are welcome to visit us during our opening hours.
What are your opening hours?
Our trade counter is open 9:00am to 4:00pm, Monday to Friday.
Do you have any accreditations?
Yes, we are BRCGS registered. See our accreditations page for more information.
Products
What materials are used in your products?
Our products are made from a wide range of materials common within the packaging industry. You can find the details for each item under the Material Information field on its product page, or request a product data sheet from our team.
How do I get more information on a product?
Request a product data sheet by emailing sales@propacgroup.co.uk or by phoning the office on 01704 893 590.
Can I order samples of products?
Yes, please phone the office on 01704 893 590 or email us at sales@propacgroup.co.uk.
Can I have my logo on your products?
Yes, we can help with logo insertion or branding on some of our products. See our custom printing page or view category 59 for printed examples.
For more information please phone the office on 01704 893 590.
Orders & Delivery
How can I track my order?
Most of our orders can be tracked. We can provide you with a tracking number to use on our courier’s website.
When will my order arrive?
We endeavour to deliver all orders the next working day, and no longer than 3 working days. If there are any issues with this, our office will call or email you to let you know.
Payments & Returns
What payment methods do you accept?
We accept cash, card payment or bank transfer.
What is your returns policy?
Items can be returned at the customer’s own cost, and we can help organise the return if needed.
A refund, minus the original postage cost, will be actioned within 2 working days of us receiving the returned order, provided the items are undamaged and the correct quantity has been returned. See our returns policy for full details.
Still have a question? Our office team is happy to help.