Terms and Conditions

Terms and Conditions



Welcome to the Propac Packaging and Disposables website and transactions terms and conditions for use.

These terms and conditions apply to the use of this Website and all other agreements and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.

If you do not agree to be bound by these terms and conditions you may not use or access this Website.


All transactions and agreements within the UK are covered by English Law. 


These standard Terms and Conditions of sale apply to all transactions and agreements where different clauses are expressly mentioned. 


Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Team by e-mail (sales@propacgroup.co.uk),  or call us on 0845 094 5253.


The Company means PropPac Packaging Limited, Unit A1 Abbey Lane Industrial Estate, Abbey Lane, Burscough, Lancashire, L40 7SR.  The Buyer means any person or company placing a verbal, written or internet order with the Company.

These Terms and Conditions shall form the basis of any contract between the Company and the Buyer(s).


Unless specifically agreed in writing, these Terms and Conditions shall take precedence over and supersede any standard Terms and Conditions issued by the Buyer.


No servant or agent of the Company has the power to vary these conditions verbally.


The Company reserves the right to change these terms and conditions at any time without prior notice.


All quotations and estimates given by the Company are, unless otherwise stated, based on current costs of materials and wages and are subject to amendment on or after acceptance to meet any recognised rise or fall in such costs.


Any variation to the prices quoted as a result of government taxes and levies will be the express responsibility of the Buyer.


Unless otherwise expressly agreed in writing by the Company, the Buyer will pay strictly within 30 days of the invoice date submitted by the Company.

If payment of the price or any part thereof is not made by the due date, the Company shall be entitled to charge interest on all outstanding amounts at the rate of 4% per annum above the current bank base rate, occurring daily until final settlement; to insist on payment in advance of delivery for any outstanding goods until all outstanding debts are settled, without incurring any liabilities or penalties for delay to or non-delivery of these goods.


The ownership of any goods delivered by the Company shall only transfer to the Buyer when all outstanding monies owed to the Company have been paid in full. Until such payment is made the goods should be stored separately by the Buyer and labeled accordingly.


The Company reserves the right of entry to the Buyer's premises to recover the goods in the event of default by the Buyer.


All risks for such goods shall pass on delivery and the Buyer shall insure against such risks.


The Buyer shall pay all accounts in full and shall not exercise any rights to set-off or counterclaim against any invoice submitted by the Company.


Next Working Day Delivery is available on a large range of products where stated, however whilst the Company undertakes to use its best endeavors to deliver the goods on the promised delivery date, it does not guarantee to do so.


Time of delivery is not the essence of the contract unless expressly so stated in writing.


The Company shall not incur any liability or obligation in respect of any failure to deliver or delay in delivery occasioned by any cause beyond its control. In the case of any failure to deliver or delay in delivery by some cause within its control the Company shall be under no liability or obligation to the Buyer in respect of any indirect or consequential loss.


Any complaint of short delivery or of damage to goods in transit must be notified within three days of receipt of goods and confirmed in writing at that time by the Buyer to the Company and any complaint or failure to deliver goods invoiced must be so notified within ten days of the date of invoice.


It shall be the Buyer's duty to inspect, examine and test the goods before use and to satisfy himself of their fitness for any purpose for which they are intended to be used.


Any description of the goods has been given by way of identification only and the use of such description shall not constitute a sale by description. Any samples shown to the buyer are exhibited solely to enable the Buyer to judge the quality of the bulk and not so as to constitute a sale by sample.


Except as otherwise expressly mentioned in these conditions the Company shall have no liability of any kind whatsoever to the Buyer in respect of loss or damage whether direct, indirect or consequential, suffered by the Buyer whether in contract of negligence or otherwise in respect of any goods supplied or work done by the Company.


The performance of all contracts is subject to variations of cancellation by the Company owing to any Act of God, War, Strikes, Government Regulations or Orders, National Emergencies, Lock-outs, Fire, Flood, Drought, Tempest of any other cause beyond the control of the Company owing to any inability of the Company to procure materials or articles required for the performance of the contract and the Company shall not be held responsible for any inability to deliver caused by such contingency.


English Law shall be the proper law of this contract.


Our stock levels are continually monitored and replenished on a regular basis.


If an item is out of stock and will not be replenished within a reasonable period of time we will contact you to let you know, and offer you a full refund for the product, or a suitable alternative if one exists.


We are a supplier for many councils, schools, hospitals and other public sector organisations, and accounts for such customers are pre-approved. Simply fax or post your Official Order Form to us. 


You warrant that the personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the personal Information by contacting our Customer Service Team.


You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


Should any product purchased be found to be faulty, damaged in transit, or differing from the description given then we will be pleased to arrange to either refund or replace upon return of the goods in question at a cost to the buyer. 


In the event of a customer purchasing an item mistakenly we will be pleased to replace or refund the item provided that the original item is returned unused and in saleable condition. 


In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.  


In cases where an entire order is returned, we reserve the right to retain the cost of the outward carriage. 


Images used on the website are for indication purposes only, and may not represent the exact goods purchased.